Property Management

Rebecca Hamm
Rental Manager, Sales Associate
OUR COMPANY POLICY We believe that for this firm to be successful, we must set out our philosophy of doing business as clearly as possible. These things, above all else, are important to us.

INTEGRITY No other single attribute of a person or a business can have such an impact on success or failure. We believe that every action must be taken with truth and honesty, and if we must ask ourselves whether it is all right to do something, it probably is not. There must be honesty in every action, truth in every word. We expect honesty from our property management employees and our sales staff.

SERVICE Our clients and customers have the right to expect outstanding service. We are paid not for our time, but for our service. If we expect to be well paid, we must provide the highest level of service available. We expect our property management employees and our sales staff to provide excellent service.

HARD WORK No organization can grow and prosper unless each member of the team puts forth the maximum effort. Often, we feel a tendency to "let down" and do less than our best. We expect hard work from our property management employees and our sales staff.

PROFESSIONAL COMPETENCE We never should undertake an assignment for a client or customer unless we have the training and experience to do the job. We believe in continuing education, for only by learning better ways to provide service can we enhance our reputation. We expect our property management employees and sales staff to continue learning.

COOPERATION An organization can be great when all members work together for a common purpose. It can be only mediocre when some row in different directions. Once the firm’s goals are set, all members of the firm should work together to achieve those goals. Helping one another when possible, going out of our way to cooperate with each other, will bring harmony and wealth. We expect cooperation from our property management employees and our sales staff.

ACCOUNTABILITY Sometimes even the most competent professionals make mistakes. We understand this fact. Our clients and customers must be happy with their transactions, or we shall not get repeat business. If we make a mistake, we must be willing to stand accountable and to make it right with the customer. We expect our rental and sales staff to be accountable for mistakes if a client is damaged.

PROFESSIONAL ETHICS The Code of Ethics of the National Assoc. of Realtors is a guide for our daily business operations. The laws of this state are clear as to our obligations to our clients and customers. Our property management employees and sales staff must observe the law and abide by the Code of Ethics.

These things, above all else, are important to us. We shall not vary from these principles under any circumstances. If you would like a professional company that "cares" to manage your home, please call upon us. We will be happy to help!